How We Make Your Video
STEP 1 - Purchase video
Head to our ‘order’ page, make your selection and add it to your cart. Then click on your cart in the top right of the site and complete payment.
STEP 2 - Transfer files
Once you have placed your order you will receive an email with a Google Drive Link, which is where all of your videos and photos will go. Once you get this link, kindly transfer all of your media across to it and email us at - admin@minutememories.com
STEP 3 - Leave it to us
Leave the rest to us. Once we’ve received all of your media, we’ll get to work on making your video.
STEP 4 - View your video
You will soon receive an edit sent back to your email within the time frame you have purchased. Once you receive the video, please view it as soon as possible and let us know if any changes are needed. All purchases are allowed ONE revision per edit.
STEP 5 - Confirm your video
Once you’re fully satisfied with your video, please email us to confirm everything is completed.
STEP 6 - Share your video
Now comes the fun part. It’s time to share your video with the world and share it especially with the ones who you know will love it most.
FAQ’s
How will I receive my video?
When your video has been completed, you will receive an email with a direct link to download your video. From there you can save it to your computer and share it as you like. We also offer a premium gift box option, where your video will be delivered on a Minute Memories USB stick, inside our gift box. We can also add in a personalised card if you wish. The USB + Gift Box version comes at the price of $36, which includes shipping Australia wide. All USB + Gift Box purchases will also receive digital copies sent to them as soon as the video is available.
Is there a limit on the amount of material I can send you?
Yes, each price range is dictated by how many files you can send us. Our base package allows you to send us up to 80 items of media (videos + photos), while our premium edits allow you to send a lot more items, which can all be found on our ‘order’ page.
How long will my video be?
Videos can be anywhere from 2 minutes to 8 minutes, depending on how much material you provide us with, and which package you select.
Will you use every bit of material I send to you?
We will always pick the moments we personally feel will add the most to your video, which means some of the material you send us may get cut out. If there are however specific moments that you absolutely 100% want included in your video, then please specify this when replying to our first contact email.
Should I send videos AND pictures or just one or the other?
This is totally up to you. We prefer working primarily with video, but if you don’t have many videos and want to use pictures too then by all means send them over and we’ll work them into the video with the vision.
How long will it take for me to get my video?
Our standard rate will have your video back to you within 14 days. We also offer express rates, which can have your video delivered within 7 days. The times on delivery will officially start from the time you finish sending us all of your files.
How long will it take for me to get my USB + Gift box if I order that?
All classic box orders will be sent via Australia Post as soon as your video is signed off on. If you are hoping to receive a gift box before a certain date, please ensure your video is ordered well in advance as the box will not arrive until at least a few days after your digital video is signed off on. All Express USB + Gift Boxes will be sent via express post, but will still arrive a few days after your video is signed off on.
How do I know you’ll do a good job?
All of our editors are of the absolute highest professional quality and are not hired unless they have these credentials. Our editors are strictly vetted before hiring and many of whom are people we have worked with over many years in professional media environments. We offer a premium editing service - we don’t do cheap and nasty, we work hard to deliver you the most beautiful product possible.
What happens if I’m not happy with my video?
We offer all customers ONE free revision of their video. So if there’s anything that you really didn’t like in our first version, please contact us ASAP and we can amend it for you. Any revisions asked for after this point will require an extra charge for our time and will be charged per hour.
What goes into the costs of making my video?
Firstly, in the price you pay us, you are paying for our expertise, experience and a premium service. Our editors are top level video professionals who have worked on high budget and top end media products, they are the best of the best and their time and expertise are very valuable. Along with this, our editors are also working on professional computers with professional editing software and licensed music and storage systems, which all come at a cost. We feel that our product is extremely good value for the service we deliver.
How do I upload videos into the Google Drive?
You can either upload the files directly from your phone straight into the Google Drive or you can do so on your computer.
Here are some helpful resources to get your videos and photos off your phone and onto your computer if you choose to do it that way.
What specifications will my video be delivered in?
All videos are delivered as a HD vertical video (1080x1920) to be enjoyed primarily on mobile devices and social media. However, these files can also easily be played on TV’s and other larger screens. If you do however have all widescreen video files then we will create your video in the widescreen (1920x1080) aspect ratio.